Senior Client Relationship Manager – Runcorn (England)

Tue, 03 May 2022 16:17:00 GMT
Runcorn, England
Job Type



Due to our continued growth, we are looking for an experienced Senior Client Relationship Manager to join our fantastic team, working at group level across both our DCBL and DCB Legal businesses.

As the Senior Client Relationship Manager for the Direct Group of Companies, you will be responsible for managing our client relationship team and developing our network of clients across our businesses.  

Trading since 2001, DCBL, our specialist High Court enforcement and Debt Recovery company and the company behind the award-winning TV series “Can’t Pay, we’ll take it away” has built an enviable reputation for outstanding customer service levels and industry leading performance. We are committed to maintaining the highest standards, exceeding guidelines set out by our accreditations from the FCA, Credit Services Association, Collector Accreditation Initiative, and our ISO Standards.

DCB Legal is a specialist law firm focussing on debt-recovery and civil & commercial litigation. DCB Legal, one of the UK’s top litigation firms and is experiencing a period of rapid growth due to securing a number of major new Clients.

What’s on Offer?

  • Competitive Salary – Up to £58,000 (depending on experience)
  • Company Car
  • 30 days holiday (including Bank Holidays) annually
  • Free Parking
  • Pension Scheme
  • Early finish Fridays
  • Genuine progression through the Business

What will the Senior Client Relationship Manager be doing?

  • Working with our portfolio of clients to provide a first-class service which exceeds their expectations
  • Developing and implementing Client management strategies
  • Developing Client reports, using data to improve our service to Clients
  • Resolving any Client queries/problems quickly and efficiently
  • Ensuring key Client retention, and Client growth

The Ideal Candidate:

  • Minimum of 5 years’ previous experience in a Client Relationship Manager role
  • Excellent communications and inter-personal skills
  • Proven experience in a leadership role
  • Excellent working knowledge of all Microsoft packages.

Apply for this exciting new Senior Client Relationship Manager position today, for immediate consideration.


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