Live Chat Sales Executive – Stockport (England)

LIVE CHAT SALES EXECUTIVE / STOCKPORT / £27,000 OTE (£21,000 BASIC)

Fantastic opportunity for a dynamic, highly motivated Live Chat Sales Executive to join a rapidly expanding tech organisation, with an excellent working environment.

Who Are Digital ID?

Listed as one of the “Prolific North” top 75 Tech & Ecommerce companies Digital ID is one of the UK’s fastest growing companies. Our brand helps over 25,000 organisations create safe and secure workspaces by supplying them with latest in ID card and access control innovation. With over three decades of experience, we’re transforming the future of identification and access control.

As part of our fast expansion programme, we now have a fantastic opportunity for a Live Chat Sales Executive in the Sales team. This role is predominantly web chat sales, alongside providing excellent customer service skills for live chat, phone calls and emails.

What’s on Offer?

• £21,000 Basic Salary (Realistic OTE £27,000)
• Flexible Hours, 24 days annual Holidays + Bank Holidays
• Clear progression route
• Pension Scheme
• Company Private Health Scheme
• Company Sick Pay
• Generous Overtime Rates, Year End Bonus
• Employee Assistance Program – Access for You and Your Family to Confidential 24/7 Counselling, Financial/Debt Management, Family & Childcare Advice
• Access to our inhouse MHFA
• Free Parking
• Social Events

The Live Chat Sales Executive Role:

• Helping to support customers with their product purchases
• Assisting customers with any queries they may have on the website
• Managing your pipeline effectively to maintain contact with customers
• Making calls to web customers 
• Converting warm leads into sales
• Using CRM system
• Respond to all online enquiries in the expected timeframe

Skills & Experience Required:

• A fast typing speed
• Excellent written communication skills – using proper grammar
• Experience in live chat sales
• Experience in sales and account manage
• Experience in web chat sales
• Excellent attention to detail and accuracy is essential.
• Determined, focused and positive attitude.
• Excellent communication and interpersonal skills to collaborate with colleagues and customers
• Ability to work well under pressure at a fast pace towards very short deadlines
• Ability to follow instruction and work independently as well as part of a team
• 1+ Years’ Experience in Sales – preferred

Is it a Good Fit for You?

We are looking for new team members to help deliver amazing customer service. Do you consider yourself a trustworthy individual who is focussed on achieving individual success by being a great team player and working with your colleagues to help achieve our company goals?

If this sounds like you, we would love to hear from you and encourage you to apply and join our 100+ staff across four offices within the UK and Europe and enjoy our best-in-class winning culture for yourself.

What’s Next?

If you have the sales / customer service experience to take on this exciting new Live Chat Sales Executive position, we want to hear from you! APPLY NOW for immediate consideration.