Customer Service Representative – Salisbury (England)

Fri, 01 Apr 2022 07:54:00 GMT
Salisbury, England
Job Type


We now have an exciting new Customer Service Representative role with a rapidly growing global business.

In a world powered by converging technologies, where digital payment capabilities are vital to the continued growth of in-store commerce, e-commerce, mobile commerce, and social networks,

Castles Technology applies its expertise to bring to market highly secure and future proof payment solutions, software applications and payment development environments to promote transactions at all end points around a user experience that is both interactive and rewarding.

Castles Technology are looking for an enthusiastic and motivated individuals to join our team as a Customer Service Representative in Salisbury, this is primarily office based but offers flexibility to work from home as required.

If you are working, or have worked within a customer driven environment, and are passionate about delivering excellent customer service, then this may be the role for you!

What’s in it for me?

  • Starting salary of £20,200 per annum
  • The exciting opportunity to join a successful and rapidly growing company.
  • 33 days holiday per year
  • Contribution to group personal pension scheme
  • Summer and Christmas team events
  • Monthly performance related bonus
  • This is a full-time, 40 hours per week, permanent role based in Salisbury with flexibility to work from home

Key Responsibilities of the Customer Service Representative:

  • Responding to customer calls about hardware and software queries
  • Accurately maintain customer records
  • Meet performance targets to ensure customer service levels are achieved

Skills & Experience Required:

  • Passionate about providing exceptional customer service
  • Clear, confident verbal and written communication skills
  • Hard working, and able to work within a fast-paced Technical Helpdesk
  • Able to quickly build rapport with customers, analysing and solving problems
  • Working as part of a team, escalating any cases as necessary
  • Minimum of 1 years’ experience working within customer service
  • Previous exposure to Microsoft Office applications. Word, Excel, Outlook

Think you have what it takes?
If you have the skills and passion to hit the ground running in this brand-new Customer Service Representative role, we would love to hear from you.

Apply NOW and we will be in touch.


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