Customer Service Coordinator – Redhill (England)

Wed, 11 May 2022 09:42:00 GMT
Redhill, England
Job Type



If you are an experienced Customer Service professional, we have an amazing opportunity for you! Competitive salary and real career progression on offer.

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud.

The Customer Service Coordinator will be the interface between the customer and Rapiscan for handling all customers Return of Material Authorisation (RMA).

You must be effective and efficient with processing all customer requests for returns with minimal direct supervision.

What’s on Offer?

  • Competitive salary
  • Pension plan
  • Opportunity to join a leading, trusted organisation
  • Excellent working environment

Key Responsibilities of the Customer Service Coordinator:

  • Working through Navision and creating RMA numbers by inputting all relevant customer and product information in order to process Returns
  • Responding to customers in a timely manner
  • Generate and issue RMA number
  • Producing relevant documents for shipments to customers
  • Process Returned Products by opening Returned Materials boxes and validating which items have been returned
  • Communicate with internal and external customers via telephone, Email, Teams etc.
  • Process the returns of faulty items
  • Assist in Pack and ship as required
  • Actively support a culture of continuous improvement
  • Assist in maintaining a record of RMA processes

Skills & Experience Required:

  • Previous experience in similar Customer Service position
  • Excellent communication skills
  • Conflict resolution skills
  • Ability to adapt to change under time constraints
  • MRP Navision Experience (preferred)
  • Microsoft (Excel/Word etc)

What’s Next?
If you have the experience and skills to be successful in this Customer Service Coordinator position, we would love to hear from you. APPLY NOW for immediate consideration.


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