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Technical Operations Manager

Posted by on in

28th March 2019
Solihull, United Kingdom
Job Type


Our client is an award winning BI software company, with offices in the UK and USA – They’ve got a great company culture, and guarantee an exhilarating, yet challenging environment that will push you to succeed!

As part of their rapid expansion plan, they have a fantastic opportunity for an experienced and flexible Technical Operations Manager to join thier innovative organisation. This is a truly exciting time to join them, as they continue to grow!

They are looking for a highly motivated Technical Manager to lead their Tech Ops Team. You will play a pivotal role within the business, and take control of building out the company infrastructure, both internal and production.

What’s on Offer?

  • Highly competitive salary
  • Pension plan
  • Fun, vibrant working environment
  • Fantastic career opportunities

Key Responsibilities of the Technical Operations Manager:

  • Manage the Technical Ops Team to ensure all internal and Production services run to allotted SLAs
  • Ensure all ITIL processes are fit for purpose, updated as required and followed
  • Attend the weekly Change Advisory Board and manage changes from Test through to production
  • Ensure all Infrastructure Items are catalogued and audited on a regular basis
  • Monitor and report on the capacity of all systems and advise the best time and solution for improvements and upgrades to be performed
  • Manage all major incidents and disasters
  • Assist the team and Data Architect in design and realisation of new infrastructure to support future developments
  • Ensure the availability and functionality of environments to support the development and test functions
  • Lead team of Tech Ops Engineers, Test Engineers and System Administrators to introduce new products from Development to Production
  • Design resource models to support test delivery for agile teams and projects
  • Manage the internal systems, including JIRA, Confluence and SharePoint
  • Control the Internal systems, ordering system and hardware and software deployments

Skills & Experience Required:

  • Either MSCE or MCITP in relevant areas
  • Minimum 5 years’ experience managing Microsoft Server based environments
  • Project & Budget Management
  • People Management including appraisals and disciplinary
  • Must be a motivational manager
  • Understanding of database technologies
  • Willingness to work with other systems, including Linux, Comms systems etc.
  • Testing and Test Automation
  • Establishing best practice standards for Agile delivery

What’s Next?
If you have the drive and passion to be successful in this Technical Operations Manager position, we would love to hear from you!

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