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Customer Service Advisor

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13th September 2018
Job Type


NEW OPPORTUNITY, NOT TO BE MISSED! Our client is looking for a passionate Customer Service Advisor, based at their European Head Office in Crewe.

They are a leading provider of business to business payment solutions, and an exciting opportunity has arisen for a talented Customer Service Advisor to join the team, on a 12 Month Contract.

Key Responsibilities of the Customer Service Advisor:

  • Answer all inbound Customer service calls
  • Answer all inbound Customer Service calls with set criteria and within parameters
  • Block Cards from verbal instruction from Customer, requesting confirmation in writing
  • Carry out PIN reset/Reminder requests, identifying hand off for requests on mass
  • Forward all enquiries from Key Customers to Customer Maintenance
  • Liaison for Fraud enquiries/investigations with Customer and Fraud Analyst
  • Liaise with Back Office function in Head Office
  • Log all enquiries on QLT/Cruise
  • Promote Self-Serve and provide basic support for Website access
  • Utilise QLT/Cruise to identify Customer
  • Transfer all commercial enquiries to Customer Maintenance/Field Sales

In Return, the Customer Service Advisor Can Expect;

  • Competitive salary (£17000)
  • Generous holiday allowance of 25 days per year plus statutory bank holidays
  • Employee discount and incentives scheme (Perkbox) – Gym discounts, money off meals etc
  • Complimentary hot drinks

What’s Next?
In order to apply for this Customer Service Advisor position, simply submit your CV via the button shown, and we’ll be in touch.

Keywords: Customer Service Advisor, Customer Service, Customer Care, Inbound, Helpdesk, Technical Support, Account Manager, Crewe, Manchester, Stoke

This vacancy is being advertised by Net-Recruit.

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