Welcome to Net Recruit the online recruitment experts.
Get in touch: 01457 856 270 Email us at: info@net-recruit.co.uk

1st Line & 2nd Line Support Technician

Posted by on in

13th March 2018
Job Type


Position: 1st & 2nd Line Support Technician (Helpdesk)
Location: Solihull, Birmingham
Salary: £16,000 - £22,000 DOE + Benefits

The Company:
Our client is a leader in offering EPoS solutions that helps businesses to grow. They also offer an exceptional IT Support service, ensuring that their clients’ systems and software is running around the clock.

As a dynamic, and rapidly growing organisation, they now have a fantastic opportunity for a 1st & 2nd Line Support Technician to join them.

The 1st & 2nd Line Support Technician (Helpdesk) Role:
Working within the Technical Support Team, the 1st & 2nd Line Support Technician will be responsible for the following duties;

  • Ticket Issue Management
  • Desktop and Laptop Installation & Configurations
  • Day to day support tasks to our client’s EPOS software
  • Conduct on site application training on our clients’ EPOS Products
  • Install and configure EPoS Systems
  • Operation system installation and configuration
  • To grow your knowledge of hardware, software and networking solutions, including gaining detailed knowledge of our products
  • Customer trainingeducation

Skills & Experience Required:

  • Good Knowledge of Microsoft Windows XP, 7, 8, 8.1, 10
  • Good knowledge of computer components
  • Ability to configure and maintain networking hardware
  • Understanding of computer hardware diagnosis and repair
  • Firewalls and NAT
  • Effective communicator (written and verbal)
  • Ability to work under pressure
  • Very customer focused with a calm and clear support manner
  • Must have full driving licence, with flexibility to travel (sometimes at short notice)

In return, the 1st & 2nd Line Support Technician can expect;

  • Competitive Salary (£16,000 - £22,000 DOE)
  • Pension Plan
  • Excellent working environment, with fantastic career opportunities within a growing company

What’s Next?
If you are interested in this 1st & 2nd Line Support Technician position, simply submit your CV via the button shown, and we’ll be in touch.

Keywords: 1st Line Support, 2nd Line, Analyst, IT Technician, Helpdesk, Service Desk, Technical Support, XP, Network, Firewall, Solihull, Birmingham

This vacancy is being advertised by Net-Recruit.

Drop files here browse files ...

Related Jobs

Marketing Manager   Bolton, United Kingdom new
16th March 2018
Card Services Advisor   Birkenhead, United Kingdom new
15th March 2018
Master Scheduler   Swindon, United Kingdom new
15th March 2018
Press Setter   Swindon, United Kingdom new
15th March 2018
Manufacturing Engineering Team Leader   Swindon, United Kingdom new
15th March 2018

Taking the hassle out of Online Recruitment.

  • Select the services you need
  • Build a campaign that suits you
  • Receive a transparent quote
  • Get the results you want

Get started with one of our online recruitment packages. Get Started.

Taking the hassle out of Recruitment.

Kick start your campaign with one of our online recruitment packages

Give it a try
© Net-Recruit 2016
Are you sure you want to delete this file?

Subscribe To Personalized Notifications

You are subscribing to jobs matching your current search criteria.

Email Notifications

Email notifications will be sent to you Subscribe


Custom RSS Feed

Your personalized RSS Feed is below, copy the address to your RSS reader. Subscribe