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Electro-Mechanical Service Manager

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12th February 2018
Job Type


Position: Electro-Mechanical Service Manager
Location: Mansfield, Nottinghamshire
Salary: Competitive + Benefits

The Company:
Our client opened for business in 1995, and their ethos from the first day to the present day is to serve their customers’ with quality products at affordable prices.

As well as being the UK supplier of industrial embroidery machines from the world's leading manufacturer SWF, they also supply digital printing equipment for the wide format industry together with T-Shirt printing machines.

Due to continued growth, they now have a fantastic opportunity for an experienced Electro-Mechanical Service Manager to join their Service Department.

The Electro-Mechanical Service Manager Role:
As the Electro-Mechanical Service Manager, you will oversee the installation, commission and demonstration of machinery - as well as carrying out repairs and servicing on a programmed and emergency basis.

The Electro-Mechanical Service Manager will also be responsible for all administrative requirements for the Service Department. The Service Department covers Internal and External Electro-Mechanical technicians who are based in the East Midlands, but work nationwide and internationally.

Key Responsibilities of the Electro-Mechanical Service Manager:

  • Keeping an up-to-date database of service/repair work and customers details
  • Organising and maintaining a monthly schedule for all engineers
  • Typing quotations, engineer reports and job sheets
  • Compiling service level agreements
  • Notifying staff of work and ensuring they have the correct paperwork
  • Work sheet analysis
  • Scheduling Internal/External Customer visits UK and Internationally
  • Scheduling of internal work loads
  • Cost analysis for internal work
  • Maintaining an efficient filing system and diary
  • Informing existing contract customers of planned site visits
  • Helping with urgent response customers’ requests and re-scheduling engineer visits
  • Ordering parts
  • Answering the telephone, advising customers or putting them through to the appropriate expert
  • Organisation of travel and accommodation arrangements
  • Development and Supervision of Technical Trainees

Skills & Experience Required:

  • Previous experience in Technical Manager role
  • Degree in Engineering discipline, or qualified by experience
  • Proven man-management skills
  • Good customers service approach
  • Target driven
  • Good working knowledge of Word & Excel
  • Well organised
  • Good telephone manner

In return, the Electro-Mechanical Service Manager can expect;

  • Competitive salary
  • Pension Plan
  • Fantastic working environment
  • Excellent career progression

What’s Next?
If you are interested in this Electro-Mechanical Service Manager position, simply submit your CV via the button shown.

Keywords: Electro-Mechanical, Engineer, Service Manager, Technical Manager, Service Engineer, Service Technician, Service Department, Electrical, Electronic, Machinery, Mansfield, Nottinghamshire

This vacancy is being advertised by Net-Recruit.

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