November 12, 2021
Chorley, United Kingdom
Job Type


We now have fantastic opportunities for experienced Customer Service Administrators to join a market leading company.

Our client provide services to a wide spectrum of businesses, including Britain’s top supermarkets, large hotel chains, thousands of retailers, and some of the country’s most prestigious universities.

As a Customer Service Administration Assistant, you will be required to work independently covering multiple workloads, whilst playing an important part in ensuring all client requests are processed in a timely manner.

You will be working in a fast paced, target driven environment and must be adaptable to change as you will be liaising with other departments on a regular basis, because of this, it is important that you are able to build strong working relationships. In addition to this, you will be required to gain a good understanding of our process and regulations to ensure you mitigate risks and complaints.

The role requires a high level of customer service as you will be dealing with both clients and motorists daily. Professionalism is key. You must be able to evidence experience of working in a similar customer service focused role.

What’s in it for me?

  • Salary of £17.5k with overtime available.
  • 37.5 per week and will include some weekend working as part of a shift pattern.
  • Currently a hybrid working model with home working and being based in our Chorley office which is covid compliant and has comprehensive Safe Systems of Work in place across the organisation.
  • 23 days holiday which increases with service (plus Bank Holidays) and Pension Scheme.
  • Life Assurance, Private Healthcare and Cashback scheme for medical costs.
  • Employee Assistance Programme.
  • Focus on Health and Wellbeing with Mental Health First Aiders and Health and Wellbeing Champions.
  • Gym Memberships and lots of other free benefits.
  • Dress down days in the Office and Company funded events.
  • Free onsite parking.

Key Responsibilities of the Customer Service Administration Assistant:

  • Answer inbound calls from both clients and motorists. This will also include announcing calls to other areas of the business
  • Process both email and telephone requests from clients, including cancelling charges and adding permits
  • Work towards hourly/daily KPI’s
  • Ad-hoc duties as requested by the Team Leader/Manager

Skills & Experience Required:

  • Display proficient IT skills, including sound knowledge and use of MS Office products as well as bespoke notice processing software
  • Possess excellent communication skills both written and verbal
  • Have good time management and must be able to work to deadlines
  • Apply attention to detail
  • MUST have previous customer service experience
  • Be a team player and demonstrate a positive attitude
  • Be able to work to deadlines and achieve targets
  • Have great attention to detail
  • Have an excellent telephone manner and be able to deal with difficult calls/complaints
  • Be well organised and be able to prioritise your own workloads
  • Be able to work effectively within the team as well as individually
  • Be adaptable and flexible towards meeting the needs of the business
  • Can multitask in an extremely busy working environment and be adaptable to
  • change

What’s Next?
Don’t let this exciting new Customer Service Administration Assistant position pass you by! APPLY NOW for immediate consideration.

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