February 12, 2021
Crewe, United Kingdom
Job Type


Incredible opportunity for an experienced Finance Professional to join a market leading organisation, overseeing a great team of people. This Credit Collections Team Leader role is not to be missed!

Our client is the owner of the Esso Card fuel card portfolio, with offices across Europe and the US. They are undergoing a significant growth strategy and are looking for talented individuals to join them.

They are looking for a highly motivated Credit Collections Team Leader, to come in on a 12 Month Fixed Term Contract (Maternity Cover). Reporting to the Credit Manager, you will manage customer contact, driving the team forward and ensuring all targets and KPIs are met.

What’s in it for me?

  • Highly competitive salary (Up to £27,000)
  • Friendly working hours; 8:30 – 17:00, NO WEEKENDS
  • Company pension & life assurance scheme
  • Generous holiday allowance of 25 days per year plus statutory bank holidays
  • Employee discount and incentives scheme

Key Responsibilities of the Credit Collections Team Leader:

  • Lead Credit team to ensure delivery of the Company’s strategy for collections and risk management
  • Align teams to company strategic plan with implementation and delivery of annual objectives and performance KPIs/SLAs
  • Maintain UCCX system for in-country Credit team ensuring users updated and logged-in on daily basis.
  • Drive team call management performance for both out-bound and in-bound call volumes and quality
  • Fully prepare for and lead the monthly AR ledger review of overdue balances and recovery actions.
  • Approve repayment plans and debt rescheduling or escalate to European Credit Manager
  • Ensure the efficient and timely referral of Debt Recovery cases to the Debt recovery Coordinator, ensuring we have exhausted all collections activity in house first
  • Efficient escalation of significant/material customer issues to the European Credit Manager
  • Carry out a quarterly security review to ensure sales ledger reflects the correct amount of security
  • Ensure write offs are highlighted in ledger review for the European Credit Manager to action
  • Respond to requests from head office to contact customers to assist decisions regarding Credit Limit changes

Skills & Experience Required:

  • Prior experience of leading a credit team
  • Track record of successfully collecting debts from different business types (sole traders to blue chip Companies)
  • Experience with different Sales Ledger computer packages
  • Exposure to, or previous experience of Fuel Card Market
  • CICM or AAT
  • Strong negotiation and call handling skills
  • Excellent communication and people skills

What’s Next?
If you have the passion and motivational skills to take on this Fixed Term, Credit Collections Team Leader role, then APPLY NOW and let’s talk it over in more detail.

Drop files here browse files ...

Related Jobs

Machinery Design Engineer   Stockport, United Kingdom new
February 24, 2021
Mechanical Engineer   Stockport, United Kingdom new
February 24, 2021
UX Researcher   Solihull, United Kingdom new
February 23, 2021
UI Designer   Solihull, United Kingdom new
February 23, 2021
Sales Analyst   Crewe, United Kingdom new
February 23, 2021