January 12, 2021
Bolton, United Kingdom
Job Type



Our client is a reputable general insurance business authorised and regulated by the Financial Conduct Authority.  They are currently seeking a Junior Infrastructure Technician to join them on a full-time and permanent basis in their busy office just on the outskirts of Bolton.

The Junior Infrastructure Technician will be responsible for supporting Windows 10 workstations and Mitel telephony across multiple sites, using software such as Windows 10, Office 365, Mitel products, as well as a in house-built applications.

Key Responsibilities of the Junior Infrastructure Technician:

  • Supporting and troubleshooting end user equipment (Workstations, laptops, tablets, mobile phones, printers)
  • Supporting and troubleshooting phone systems (Mitel MiVoice business phone system)
  • Supporting and troubleshooting remote workers from locations such as home.
  • Travel between 2 sites in Bolton as required
  • Proactive approach to creating appropriate system and user documentation and change logs
  • Proactive system monitoring
  • Liaising with 3rd party support providers
  • Supporting Infrastructure Team Leader with planning and implementation of new systems –
  • Good problem-solving skills
  • Strong communications skills at various levels within the organisation

Essential Requirements:

  • Full UK Driving licence
  • Travel between 2 sites in Bolton as required
  • Being able to relay technical explanations to non-technical staff
  • Knowledge and experience of; Installation and configuration of Windows PCs and laptops Installation, configuration and support of Peripherals such as printers, mobile phones (iPhone/Android), Basic understanding of Microsoft Active Directory, Basic network understanding (home broadband routers, network cabling, wifi etc)

Experience with the following systems will be an advantage but not essential:

  • Microsoft Windows 2003 through to 2019 server operating systems
  • Windows XP through to Windows 10 desktop operating systems
  • Dell Sonicwall Firewalls/VPN and PowerConnect networking
  • Office 365 and Exchange Online.
  • Microsoft Office 2007, 2010 and 2016 products
  • VMware ESXi and HyperV hypervisors
  • Mitel MiVoice Business phone system platform and Oaisys Call Recording platform
  • Veritas Backup Exec
  • Eclipse Proclaim
  • Sage Accounting Software (Sage MMS, Payroll, Corporation Tax, APA)
  • VB/Powershell scripting

Salary & Information:

  • £17,000 to £20,000 dependent on knowledge and experience
  • 21 days holiday rising to 28 days with length of service + Bank Holidays
  • Birthday day off and up to ½ day off for Christmas shopping
  • Contributory Pension Scheme
  • Sports and Social activities
  • Discounted Products and Services
  • Regular Appraisals and Salary Reviews
  • Support with relevant qualifications
  • Free on-site parking
  • Smart/Casual Dress Code and Dress Down Days

Do not miss out! Please APPLY NOW for this exciting new Junior Infrastructure Technician position.

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