August 9, 2019
Stoke-on-Trent, United Kingdom
Job Type


Our client is a market leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints.

As they continue to expand, they have an exciting new opening for a talented Field Service Engineer to join them.

They are looking for an experienced Engineer to provide customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.

What’s on Offer?

  • Competitive salary
  • Company pension plan
  • Fantastic working environment
  • Real career progression

Key Responsibilities of the Field Service Engineer:

  • Carry out repair, maintenance and overhaul as necessary elements of cargo systems (CVI)
  • Perform general maintenance, fitting, troubleshooting and fault finding on CVI systems
  • Provide oral and written response to requests for 3rd line technical request from site of operations to either site engineers, distributors, engineers or customer reps
  • Provide defect liability or post acceptance support for CVI mobile or airport cargo equipment
  • Install static, gantry or portal CVI systems as part of an installation team
  • Travel required to Europe, former CIS, Central & SW Asia, Middle East and Africa with occasional opportunities for travel to Iraq and Afghanistan (which carries the appropriate remuneration)
  • Complete technical documentation including service reports, engineering change requests
  • Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork
  • Demonstrate behaviour consistent with the company’s Code of Ethics and Conduct

Skills & Experience Required:

  • BTEC, C&G or HNC or similar qualification in an engineering discipline
  • Knowledge of hydraulic, electrical and electro/mechanical systems
  • Knowledge of integrated IT systems Inc PLC, HV systems and/or radar
  • As a Field Service Engineer, you will be expected to travel on a Global basis, at times at relatively short notice and to challenging destinations
  • Experience in a similar field service role would be advantageous

Ready to take on this exciting challenge?
If you think you have what it takes to join us as a Field Service Engineer, we want to hear from you! Apply now and we’ll be in touch.

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