August 7, 2019
Crewe, United Kingdom
Job Type


Our client is one of Europe’s largest providers of fuel cards. They manage a range of flexible fuel cards in several key markets across the continent and are now looking for a passionate Customer Service Advisor who is fluent in both spoken and written Norwegian, German, French or Italian and who will be based at their European Head Office in Crewe.

It is an exciting time to be joining the company as you will be working in an expanding Department, which will eventually cover a European wide operation. You will be encouraged to take an active role in your personal and professional development in this role and will be provided with a wealth of learning opportunities to help you along the way.

By joining the team you will help us create a globally diverse environment where they grow, make a difference and have fun

Key Responsibilities of the Customer Service Advisor:

  • Actively share updates about customers with team
  • Advise Sales of customers commercial queries
  • Answer phone calls within parameters set out by the Company, including those from Europe
  • Arrange product restriction amendments on request from customer
  • Assist in identifying and resolving areas that reduce chargeback liability or queries
  • Carry out data entry for Customers & Cards
  • Production of Customer Transaction Files and Reports
  • Fluent in both written and spoken English is required for this role along with a written and spoken Fluency in either German, French, Italian or Norwegian
  • Forward customer payment concerns to Credit Collections immediately
  • Highlight faults and change requests for website software and processes
  • Investigate transaction declines & velocity queries
  • Keep abreast of Pricing co-ordination/movements
  • Liaising with all staff both in Crewe and in European Offices
  • Log all queries and action on Logging Tool
  • Produce Copy Invoices on request
  • Provide on-going support to colleagues and highlight training requirements to Team Leader
  • Provide strong links with Sales Department
  • Provide support to customers using website/systems provided

The Customer Service Advisor Can Expect;

  • A competitive basic salary
  • Flexible working hours – Monday to Friday 37.5 hours either 7.30am-4pm, 8am-4.30pm, 8.30am-5pm or 9am-5.30pm
  • Company pension & life assurance scheme (after qualifying period)
  • Generous holiday allowance
  • Employee discount and incentives scheme (Perkbox)
  • Complimentary fresh fruit and hot drinks

What’s Next?
In order to apply for this German, French, Italian or Norwegian Speaking Customer Service Advisor position, simply submit your CV via the button shown, and we’ll be in touch.age

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