June 10, 2019
Chicago, Illinois
Job Type


Our client is looking for a talented Helpdesk Support Analyst to join their team.

Are you a good communicator, bursting with personality and interested in working for an award-winning global sales intelligence software company? If so, this may be the opportunity for you to make your mark in providing their customers with first-class product support.

Based in their Chicago office, you will be responsible for providing first-line helpdesk support for SaaS customers, where they take pride in the speed of response and quality of support given.

What's on offer?

  • Competitive salary
  • Great customers to work with
  • Excellent working environment, with fantastic career opportunities within a growing company
  • Snacks and refreshments throughout the day

Day to day, your key responsibilities as a Helpdesk Support Analyst will be:

  • Provide product support to customers and colleagues
  • Involve other teams, when necessary, to deliver the best possible support
  • Maintain good relations with UK based Data, Product and Support teams
  • Maintain good product knowledge across our desktop and mobile platforms

Ideally, they are looking for the following skills and experience:

  • Min 2 years in a similar software support role
  • B2B experience
  • Good general IT knowledge
  • Ability to identify the root cause of a problem
  • Demonstrate good empathy with customers
  • Able to clearly log bugs and issues
  • Must be flexible, to cover shift patterns (typically 10am – 7pm)

What’s Next?
Don’t miss out on this fantastic Helpdesk Support Analyst position! Simply submit your resume via the button shown.

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