HELPDESK SUPPORT ANALYST / SOLIHULL / COMPETITIVE PAY + BENEFITS
Our client is looking for a talented Helpdesk Support Analyst to join them.
Are you a good communicator, bursting with personality and interested in working for an award-winning global sales intelligence software company? If so, this may be the opportunity for you to make your mark in providing customers with first-class product support.
Based in their fun, vibrant Solihull office, you will be responsible for providing first-line helpdesk support for SaaS customers, where they take pride in the speed of response and quality of support given.
Day to day, your key responsibilities as a Helpdesk Support Analyst will be:
- Provide product support to customers and colleagues
- Involve other teams, when necessary, to deliver the best possible support
- Maintain good relations with UK based Data, Product and Support teams
- Maintain good product knowledge across our desktop and mobile platforms
Ideally, you will have the following skills and experience:
- Degree Educated is preferred, but not essential
- Demonstrable experience in a similar software support role
- B2B experience
- SaaS experience
- Good general IT knowledge
- Good time management
- Excellent customer service skills
- Ability to identify the root cause of a problem
- Able to clearly log bugs and issues
- Ability to provide on-call rota for out of hours support
In return, the Helpdesk Support Analyst can expect;
- Competitive salary
- Great customers to work with
- Excellent working environment, with fantastic career opportunities within a growing company
- 40 hours per week 8:30am – 5:30pm.
- Snacks and refreshments throughout the day
Their team offers best in class support to customers. This role is a full-time position, working Monday to Friday, 08:30 am to 5:30pm (40 hours). They operate a rota for out of hours support, therefore, the right candidate will be able to satisfy this requirement on a team rota basis.
Don’t miss out on this fantastic Helpdesk Support Analyst position! Simply submit your resume via the button shown.